Effective Date: [04/22/2025]
Welcome to LOCK AND ROAD LOCKSMITH LLC (“we,” “us,” or “our”). By using our services, you agree to these Terms of Service and our Privacy Policy. Please read them carefully. If you do not agree with these terms, you may not use our services.
1. Services We Provide
We offer locksmith services, including but not limited to automotive, residential, and commercial lockouts, key duplication, lock installation and repair, and emergency services within a 50-mile radius of our listed address. We do not provide walk-in services; all services are mobile.
2. Emergency and Life-Safety Disclaimer
If you are locked out and there is a risk to human or animal life, call 911 or local emergency services immediately. While we prioritize such calls, emergency responders may arrive faster and are better equipped to handle life-threatening situations.
3. Pricing and Payment
All pricing is subject to change based on service conditions, time required, and materials used. Sales tax will be applied as required by Kansas law. Payment is due upon service completion unless otherwise agreed in writing.
4. Access and Authorization
You are responsible for ensuring that you have lawful access to any property or vehicle serviced. We reserve the right to refuse service if we cannot verify legal ownership or access authorization.
5. Estimates and Revisions
Any quotes provided over the phone or online are estimates and may be revised upon inspection. We will communicate any changes before proceeding with service.
6. Limitations of Liability
We are not responsible for pre-existing damage to locks, keys, or vehicle components. In the unlikely event that damage occurs during service, we will assess it on a case-by-case basis and provide resolution options.
7. Service Refusal
We reserve the right to refuse service if the environment is unsafe, the request involves illegal or unethical activities, or we are unable to perform the service for other valid reasons.
8. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be communicated through our website or other appropriate means. Your continued use of our services after changes take effect signifies your acceptance of the revised terms.
1. Information We Collect
Directly Provided Information:
Name, phone number, and email address when you contact us.
Service location details for dispatch, billing, and record-keeping.
Automatically Collected Information:
Device and browser information via analytics tools (e.g., IP address, operating system, browser type).
Interaction data such as page visits and referral sources.
2. How We Use Your Information
To respond to service inquiries and provide locksmith services.
To process payments, send invoices, and issue receipts.
To improve our service quality, website functionality, and customer experience.
To comply with legal obligations and ensure security.
3. Data Sharing and Third-Party Services
Service Providers:
We may share information with trusted third-party vendors who assist in billing, communication, and analytics, subject to confidentiality agreements.
Legal Compliance:
We may disclose information to comply with legal processes, enforce our terms, or respond to government requests.
4. Cookies and Analytics
We use cookies and similar technologies to enhance website performance and understand user behavior. By using our website, you consent to the use of cookies in accordance with our cookie policy. You can manage or disable cookies through your browser settings.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your information.
Request deletion of your data, subject to legal or operational requirements.
To exercise these rights, please contact us at hq@lockandroadlocksmith.com.
6. Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no online platform can guarantee 100% security. Please take steps to safeguard your own data and alert us immediately if you suspect unauthorized access to your information.
7. Retention
We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law.
Some data may be retained longer to comply with legal or regulatory obligations, resolve disputes, or enforce agreements.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We encourage you to review this page periodically. Continued use of our services after changes are made signifies your acceptance of the revised policy.
9. Contact Information
If you have any questions about these terms or our privacy practices, please contact us:
LOCK AND ROAD LOCKSMITH LLC
2400 Stagg Hill Rd, Manhattan, KS 66502
Phone: (785) 556-9818
Email: hq@lockandroadlocksmith.com